> ## Documentation Index
> Fetch the complete documentation index at: https://v1-docs.adapt.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect Zendesk to analyze support tickets and help desk data

Connect Adapt to Zendesk to analyze support tickets, track team performance, and understand customer issues.

## Setup

**1. Get your Zendesk API token**

1. Go to **Admin Center > Apps and integrations > APIs > Zendesk API**
2. Enable Token Access if not already enabled
3. Click **Add API token**
4. Copy the token

**2. Go to Settings**

Navigate to **Settings > Integrations** in Adapt

**3. Add the secrets**

Add the following secrets:

| Secret Name | Value |
| - | - |
| `ZENDESK_SUBDOMAIN` | Your Zendesk subdomain (e.g., `yourcompany`) |
| `ZENDESK_EMAIL` | Your Zendesk email address |
| `ZENDESK_API_TOKEN` | Your API token |

**4. Test the connection**

Ask Adapt about open tickets

## Capabilities

Adapt can query your Zendesk data. Analyze tickets, track support metrics, and
understand customer issues.

### Examples

Analyze tickets:

```
How many open tickets do we have?
```

Track metrics:

```
What's our average ticket resolution time?
```

Find issues:

```
Show me high-priority tickets from this week
```

Customer research:

```
What issues are enterprise customers reporting?
```


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