> ## Documentation Index
> Fetch the complete documentation index at: https://v1-docs.adapt.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Connect Intercom to analyze customer conversations and support

Connect Adapt to Intercom to analyze customer conversations, track support metrics, and understand customer sentiment.

## Setup

**1. Get your Intercom access token**

1. Go to your [Intercom Developer Hub](https://developers.intercom.com/)
2. Create a new app or use an existing one
3. Go to **Authentication** and copy the **Access token**

**2. Go to Settings**

Navigate to **Settings > Integrations** in Adapt

**3. Add the secret**

Add the following secret:

| Secret Name | Value |
| - | - |
| `INTERCOM_ACCESS_TOKEN` | Your Intercom access token |

**4. Test the connection**

Ask Adapt about recent conversations or support volume

## Capabilities

Adapt can query your Intercom data. Analyze conversations, track support
metrics, and understand customer sentiment.

### Examples

Analyze conversations:

```
How many support conversations did we have this week?
```

Track metrics:

```
What's our average response time?
```

Understand customers:

```
What are the most common issues customers are asking about?
```

Find feedback:

```
What feedback are customers giving about the new feature?
```


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